A straightforward privacy notice.

• Account and workspace information, such as name, email address, brokerage details, agent contact information, and profile preferences.
• Contact, guided-trial, and paid-plan request correspondence, such as the name, work email, brokerage, role, current marketing-support model, market, offer, billing preference, scheduling context, and message you choose to send.
• Listing-workspace material, such as property facts, media, notes, seller records, drafts, approvals, generated assets, and publishing state.
• Information you submit to AI-assisted features, including Creative Director questions and the workspace context needed to prepare a response.
• Basic technical information needed to deliver, secure, and troubleshoot the service.
• Payment and billing information returned by Stripe, such as billing address, Customer and Checkout identifiers, payment status, amount, receipt, correction, refund, dispute, and Terms-consent evidence. AlpenGlow does not receive or store complete card numbers or card security codes.

We use this information to authenticate users, operate the workspace, generate and store requested outputs, host sites that an agent explicitly publishes, protect the service, respond to support requests, and improve product reliability. We do not sell personal information.

The guided-trial page sends the details you submit through AlpenGlow’s Vercel-hosted request route and Resend to the AlpenGlow support inbox, which is forwarded through ImprovMX. AlpenGlow does not add the request to a lead database. The email correspondence is the request record and is used to review fit and schedule the trial. A request does not create an account, start a trial, or subscribe you to marketing email.

The paid-plan request page sends the offer, billing preference, contact details, timing, and message you submit through the same Vercel, Resend, and ImprovMX email path. AlpenGlow does not add the request to a lead database. The email correspondence is used to review fit and arrange the next step. The request does not create an account, charge a card, begin a subscription, or subscribe you to marketing email.

When an invited workspace opens paid Checkout, Stripe processes the payment and returns the billing address, provider identifiers, status, amount, receipt and correction state needed to reconcile the purchase. AlpenGlow stores the signed event identity, Checkout attempt, exact paid Terms version, accepted-consent timestamp, entitlement period, permanent listing assignment, and related support or dispute state. A Checkout redirect alone never grants access.

We share information with service providers that operate the product: Supabase for authentication, data, and storage; Vercel for hosting and runtime delivery; Stripe for Checkout and payment processing; Resend for guided-trial and paid-plan request email delivery; ImprovMX for support-inbox forwarding; and Anthropic when you request AI-assisted generation or a Creative Director response. We may also share information when you direct us to make a listing site public, download or share an output, or where disclosure is required by law.

You can update your agent profile and workspace material inside the product. You can unpublish an AlpenGlow-hosted listing site. To request access to, correction of, export of, or deletion of personal information we hold, email support@usealpenglow.com from the address associated with your account. We may need to verify your request and may retain limited information where required for security, legal obligations, or recordkeeping.

We retain workspace information while needed to provide the service or until it is deleted through the product or an authenticated request. Financial, tax, receipt, consent, security, fraud, correction, refund, and dispute records may be retained longer when required by law or reasonably necessary to reconcile and protect the service. Workspace content and required transaction evidence follow separate deletion schedules; account deletion does not erase records that must be retained. No internet service can guarantee absolute security; protect your account credentials and avoid unnecessary sensitive personal information in listing notes or AI prompts.

We may update this notice as the product changes. Material changes will be reflected by a new effective date on this page. For privacy questions, contact support@usealpenglow.com.